1:1 AI Consult: Terms of Service

1. Who these terms are between

These terms are an agreement between you and MM Solutions, Inc., an Illinois corporation doing business as Unstoppable AI, 807 North Beverly Lane, Arlington Heights, Illinois 60004 ("Unstoppable AI," "we," "us"). Margi Sheehan delivers the service. By completing your purchase, you agree to these terms.

2. What the consult is

The 1:1 AI Consult with Margi is a one-to-one diagnostic service. We focus on one recurring business headache, assess where AI or a simpler process could help, and give you a written plan for what to change first and what it takes to put it into practice.

It includes:

1. a questionnaire about how your business runs
2. a preliminary analysis of your answers and public website, reviewed by Margi
3. a proposed focus shared with you before your session, with a chance to respond
4. one recorded 60-minute bottleneck-mapping session
5. a delivery package containing your written plan, an Amplified Systems Map, a walkthrough video, and accompanying prompts

3. Scope

The questionnaire looks at your whole business so the recommendation is well informed. The session and written plan address one bottleneck. The Amplified Systems Map provides a high-level view of how that process connects to your business; it does not include detailed design of every system.

The consult does not include:

• a diagnosis of your entire company
• selection of your complete technology stack
• design of every automation or system
• building, configuring, or implementing any system
• specialist system design, such as inventory, shipping, point of sale, regulated records, or field operations

Where the bottleneck involves a specialist system, the consult will identify and prioritize the need and may recommend outside help.

The consult may recommend self-implementation, Intelligent Systems Advisory, done-for-you work, or another provider. Any further engagement is separately scoped and priced, subject to fit. There is no automatic consult credit toward another service. Additional sessions and ongoing support are not included.

4. How the process works

Questionnaire. You complete the questionnaire on a secure page. It takes about 15 to 20 minutes, and you can save your progress.

Preliminary analysis. AI tools help prepare a first analysis of your answers and the public web pages you list. Margi reviews it and confirms or changes the recommended focus. AI assists the preparation, and Margi makes the diagnosis.

Your response. You review the proposed focus and tell us what fits and what was misunderstood. Booking opens after you respond.

Selected focus. The final focus is confirmed by Margi before your session, taking your response into account.

Session. The session is held online and recorded.

Delivery. After the session, we prepare your delivery package and send it once Margi has reviewed and approved it. We deliver your package within 3 business days of your session.

5. Your responsibilities

To get an accurate plan, you agree to:

• give honest, reasonably complete answers
• complete the questionnaire and respond to the proposed focus before booking
• attend your session on time, with a working camera or audio and a stable internet connection

The quality of the plan depends on the information you provide. We are not responsible for recommendations that are affected by incomplete or inaccurate information.

Please do not submit passwords, payment card or bank details, private health information, or confidential client records in the questionnaire or during the session.

6. AI processing

We use AI tools to analyze questionnaire answers, review the public website pages you provide, prepare Margi's private session brief, and prepare first drafts of your delivery package from the session transcript.

Everything sent to you is reviewed and approved by Margi first. The AI providers we currently use are listed in our Privacy Policy.

7. Recording, transcripts, and retention

By booking, you agree that your session will be recorded and transcribed. We use the recording and transcript to prepare your written plan and delivery package.

We keep your questionnaire answers, session transcript, the text we collect from your website, and your delivered written plan, Amplified Systems Map, and prompts, so that any later work together can build on them. We may delete the session recording once your delivery package is approved, because the transcript keeps what we need.

You can ask us to delete any of it at any time by emailing info@theunstoppableai.com.

8. Confidentiality

We keep the information you share confidential. We use it only to deliver your consult, support any later engagement you choose, and improve our services.

We may use what we learn in anonymized, aggregated form to improve our methods and products. We will never publish your name, business name, or identifiable details without your written permission.

This does not apply to information that is already public, that you have made public, or that we are required by law to disclose.

9. Scheduling, rescheduling, and missed sessions

Please book your session within 60 days of purchase.

You can reschedule once, free of charge, with at least 12 hours' notice.

If you miss your session, or reschedule with less than 12 hours' notice, the session is treated as having taken place. No replacement session, refund, or delivery package is provided, because your plan is built from the session itself.

If something urgent comes up, email info@theunstoppableai.com as soon as you can. We handle genuine emergencies case by case, at our discretion.

If we need to reschedule, we will give as much notice as possible and offer you the next available times.

10. Refunds

Refund requests must be received within 60 calendar days of purchase and before your session. Email info@theunstoppableai.com to cancel and request a refund.

Within that window:

• Before you submit your questionnaire: you receive a refund of 75% of what you paid for the consult.
• After you submit your questionnaire, but before your session: you receive a refund of 50% of what you paid for the consult.

No refund applies after 60 calendar days from purchase or once your session has taken place, whichever comes first. The 60-day deadline applies even if you have not started or submitted your questionnaire, or have not booked your session.

The missed-session and late-rescheduling rules in section 9 still apply. These cancellation terms do not limit any rights that cannot be limited under applicable law.

11. Ownership

You own your questionnaire answers and your business information.

Once you have paid, you may use your written plan, Amplified Systems Map, and prompts inside your own business. We keep ownership of our methods, frameworks, templates, prompts, and documentation patterns, and we may reuse the underlying patterns with other clients. You may not resell or publish the delivery package as your own product.

12. No guaranteed results

The consult is a diagnosis and a plan. It does not guarantee any revenue, time saved, or business outcome. Results depend on how you implement the plan and many factors outside our control. You remain responsible for your business decisions and for how you act on the recommendations.

Nothing in the consult is legal, tax, financial, medical, or other regulated professional advice.

13. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, or consequential losses, including lost profits, lost data, or business interruption, arising from the service or from actions you take based on it.

Our total liability for any claim relating to the consult is limited to the amount you paid for it.

Nothing in these terms limits any right you have that cannot be limited under the law that applies to you.

14. Changes to these terms

We may update these terms from time to time. The version in place when you bought applies to that purchase.

15. Governing law and disputes

These terms are governed by the laws of the State of Illinois and applicable United States federal law, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Cook County, Illinois, and you and we agree to the jurisdiction of those courts.

Before starting any formal dispute, please contact us at info@theunstoppableai.com so we can try to resolve it directly.

16. Contact

MM Solutions, Inc., doing business as Unstoppable AI · 807 North Beverly Lane, Arlington Heights, Illinois 60004 · info@theunstoppableai.com